Sr. Manager-Service & Growth
Adobe (company site, opens in a new tab)12+ yrsRemoteDirect career pageEst. 35–60 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end customer experience and business outcomes for Adobe's global B2B blended Support and Sales team, balancing customer satisfaction with measurable growth targets.
- Lead and develop a multi-layered team, cross-skilling advisors in technical support, consultative selling, and retention while managing performance and engagement.
- Drive AI-led operational improvements, strategic growth planning, and execution across support, sales, and customer success functions.
Minimum Requirements
- 12+ years of experience in technical support, customer success, and/or inside/digital sales within SaaS or subscription models; minimum 5+ years in people leadership with experience managing mid-large-scale teams.
- Graduate degree required; MBA preferred.
- Familiarity with Adobe product suites and multiple operating systems (Windows, macOS, iOS, Android).
- Experience driving AI-enabled workflows and automations in support/sales environments.
Ideal Candidate Profile
- Proven ability to manage blended high-volume B2B support and sales teams delivering customer retention and revenue growth simultaneously.
- Strategic thinker capable of defining and scaling intelligent, data-driven, AI-augmented operating models.
- Comfortable with technical fluency to partner effectively with product and engineering on roadmap and issue resolution.