Sr Technical Support Consultant
Altera Digital Health (company site, opens in a new tab)5+ yrsRemoteDirect career pageEst. 6–12 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced remote application support and independently resolve complex issues for healthcare clients, including managing priority escalations and coordinating with vendors and internal teams.
- Troubleshoot and resolve SQL Server and Windows Server related problems, escalating specialist issues appropriately.
- Contribute to knowledge management and peer learning to enhance team capabilities and ensure service continuity.
Minimum Requirements
- Minimum 5+ years experience in technical or software support, or equivalent relevant experience.
- Strong practical SQL Server/T-SQL skills with proven troubleshooting of SQL Server issues including job failures and query performance.
- Working knowledge of Windows Server support covering services, scheduled tasks, permissions, storage, and connectivity troubleshooting.
- Work Experience Required: 5+ years in relevant technical support roles.
Ideal Candidate Profile
- Experienced in supporting healthcare applications or healthcare IT environments with familiarity of patient-care workflows and terminology.
- Capable of independently managing complex cases and prioritizing within a 24×5 support environment including rotational on-call duties.
- Demonstrates strong collaboration skills across international and distributed teams while maintaining clear communication with clients and colleagues.