Senior Account Management (EX) - Top Tier NA
Freshworks (company site, opens in a new tab)4–8 yrsChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the expansion of Freshworks cloud software usage in existing enterprise accounts through upselling and cross-selling to achieve revenue targets.
- Manage a portfolio of assigned accounts by building relationships, understanding client needs, and delivering consultative value to key C-Level stakeholders.
- Collaborate with internal teams (Implementations, Billing, Support, Deals) to ensure customer success plans are executed and client adoption is maximized.
Minimum Requirements
- 4-8 years of overall sales experience with at least 2 years in SaaS or solution-based selling.
- Experience managing and growing accounts in Mid Market and Enterprise sectors using consultative sales and solution selling techniques.
- Demonstrated ability to sell to VP or C-level executives and manage complex sales cycles.
- Flexibility to work in North America (NA) shift (night shift).
Ideal Candidate Profile
- Experienced strategic account or portfolio manager with a proven track record of consistent account growth and quota achievement in SaaS environments.
- Comfortable engaging C-level executives with strong consultative sales skills and the ability to articulate ROI and business value.
- Skilled at managing multiple stakeholders and working cross-functionally to drive client adoption and retention in enterprise technology solutions, preferably in the EX/ITSM domain.