Assistant Manager
JLL (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 13h ago
Reach people at JLL
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at JLL you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- End-to-end management of Helpdesk and Command Center operations supporting employee transportation services.
- Lead and guide teams to handle employee queries, service disruptions, trip monitoring, vendor performance, and safety alerts while ensuring adherence to SOPs, SLAs, and KPIs.
- Own operational reporting including performance metrics, vendor penalties, incident records, and timely publishing of reports to leadership and stakeholders.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- On-site location required: Bengaluru, Karnataka.
- Fluent spoken and written English for communication with colleagues, clients, and vendors.
- Experience managing Helpdesk, Command Center, or transportation operations is strongly implied but not explicitly stated as mandatory.
Ideal Candidate Profile
- Experienced in operational leadership within transport or helpdesk environments involving real-time monitoring and vendor management.
- Comfortable managing teams across shifts with a focus on SLA/KPI governance and incident escalation.
- Capable of handling complex operational exceptions, safety protocols, and stakeholder communication in a fast-paced command center setting.