Workspace Experience and Operations Lead
JLL (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure compliance with contract requirements and meet or exceed Key Performance Indicators (KPIs).
- Lead continuous improvement and innovation in delivery and operational management teams, overseeing process adherence per Master Services Agreement (MSA).
- Collaborate with Country Head of IFM Operations to develop and deliver a strategic business plan, manage data integrity, reporting, contractor management, preventive maintenance, safety protocols, and compliance with local laws.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Must be able to work on-site in Mumbai, Maharashtra.
- Scheduled Weekly Hours: 48 hours.
- Experience or ability to act as Fire Safety Manager and manage operational compliance including permits, contractor onboarding, and reporting.
Ideal Candidate Profile
- Experienced in facility or integrated facilities management operations with strategic planning involvement.
- Comfortable operating in compliance-driven and contract-managed environments with responsibility for KPI and MSA adherence.
- Able to manage cross-functional teams and external contractors while ensuring safety and regulatory compliance in a complex real estate setting.