Customer Success, Staff
Blackbaud (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 12–20 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end engagement, success, and retention of assigned customer accounts, driving adoption and platform usage to meet client business objectives.
- Develop and execute Customer Success Plans collaboratively with clients, including regular strategic communication cadence and KPI monitoring.
- Act as trusted client advocate internally, collaborating across departments to resolve issues, manage escalations, and inform product/process improvements.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Must be able to work aligned with U.S. business hours (9:00 AM to 5:00 PM ET) based in Hyderabad, India, with availability for customer-facing engagements during this period.
- Technical proficiency in consultative discussions; experience with CRMs (e.g., Salesforce) and CSPs (e.g., Gainsight) preferred.
- Advanced level English proficiency mandatory.
Ideal Candidate Profile
- Experienced in customer success or account management roles involving strategic communication and technical solution advising within SaaS or technology environments.
- Capable of managing multiple accounts and priorities simultaneously with strong data-driven and critical thinking skills.
- Effective cross-functional collaborator and trusted advisor with strong organizational, communication, and client advocacy capabilities.