Senior Analyst (Sales Support)
NielsenIQ (company site, opens in a new tab)1–3 yrsPuneOn-siteDirect career pageEst. 5–9 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide frontline operational support and user issue resolution for Microsoft Dynamics 365 CRM across multiple global regions and time zones.
- Execute standardized CRM administration tasks including data quality processes, user access, automation flows, and maintain documentation for smooth cross-timezone handoffs.
- Drive improvement initiatives to reduce repeat issues and support the creation and maintenance of global knowledge base articles.
Minimum Requirements
- 1-3 years of experience in CRM support, Sales Operations, Revenue Operations, or related business systems roles.
- Working knowledge of Microsoft Dynamics 365 Sales or similar CRM platforms.
- Experience supporting users through a ticketing system in a structured environment.
- Work Experience Required: 1-3 years in relevant fields.
Ideal Candidate Profile
- Experienced in supporting global or multi-region sales processes and users across time zones.
- Able to follow defined SLAs and escalation paths with strong focus on ticket and documentation quality.
- Familiarity with CRM security models, Dataverse concepts, Power Platform basics, and SQL querying preferred for enhanced support capabilities.