Process Expert, Operations
A.P. Moller - Maersk (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 12–25 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage daily Equipment Maintenance & Repair operations to achieve KPIs, SLAs, and customer satisfaction targets.
- Lead vendor and internal stakeholder relationships ensuring timely issue resolution and process alignment.
- Drive process improvements, compliance, and reporting through operational data analysis and control implementation.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD
- Mandatory domain experience in Equipment Maintenance & Repair operations and stakeholder management.
- Must have capability in managing operational KPIs, SLAs, and vendor interactions.
- Not explicitly mentioned: educational qualifications, location constraints, or notice period.
Ideal Candidate Profile
- Experienced in end-to-end EMR operations with a focus on process optimization and compliance.
- Skilled in stakeholder engagement across vendors and internal teams to maintain service quality.
- Data-driven decision maker capable of managing operational workflows and continuous improvements.