Principal Technical Support Engineer
Red Hat (company site, opens in a new tab)RemoteDirect career pageEst. 30–50 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Own performance, availability, and reliability of cloud-based services and infrastructure on Kubernetes, Red Hat OpenShift, and OpenStack platforms.
- Lead resolution of complex, high-severity customer issues and act as the final escalation point providing 24/7 support via a rotational on-call schedule.
- Develop, test, and maintain automation using Python and Ansible to streamline operations and reduce manual effort.
Minimum Requirements
- Strong hands-on expertise in Linux (CentOS) administration and core networking principles (TCP/IP, routing, firewalls) in cloud environments.
- Deep experience with Kubernetes, Red Hat OpenShift, OpenStack platforms, Docker/containers, and complex networking configurations.
- Proven skills in Python scripting and Ansible configuration management for automation.
- Work Experience Required: Not explicitly mentioned in the JD. Rotational on-call participation and comfort with shift work required.
Ideal Candidate Profile
- Experienced technical expert in cloud infrastructure technologies serving as a Subject Matter Expert and final escalation point.
- Proven track record in troubleshooting and root cause analysis for high-severity incidents in cloud/container environments.
- Comfortable operating under pressure with high customer interaction and a follow-the-sun support model.