Support Operations Manager
Ethos (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Drive improvements in customer experience (CX) processes using metrics, analysis, and feedback to scale with company growth.
- Project manage implementation of operational improvements, including automation and Salesforce enhancements, to boost productivity and customer satisfaction.
- Partner with leadership to translate operational data into actionable insights and stay current with industry tools to optimize CX.
Minimum Requirements
- 5+ years experience in operations with a focus on analysis and process improvements resulting in efficiency gains.
- Proven experience with Salesforce and third-party application implementation in high-velocity sales or support environments.
- Strong project management skills and experience managing a team of operations professionals.
- Work Experience Required: 5+ years in operations with ownership of data-driven process improvement.
Ideal Candidate Profile
- Experienced in high-volume production environments with a track record of designing scalable processes and automation.
- Demonstrates strong collaboration with engineering and leadership teams to prioritize and execute operational improvements.
- Skilled in translating complex data into usable insights to inform strategic decisions in customer experience.