Application Support Analyst II
ICON plc (company site, opens in a new tab)4+ yrsChennaiOn-siteDirect career pageEst. 8–14 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Tier 2 technical support and troubleshooting for Salesforce systems and related integrations within a regulated environment.
- Manage Salesforce system configurations, deployments, upgrades, and maintenance activities including user accounts and access provisioning.
- Collaborate with developers, vendors, and integration teams to resolve system issues and implement system changes effectively.
Minimum Requirements
- Minimum 4 years of Salesforce administration experience including troubleshooting, configuration, and report/dashboard development.
- At least 3 years managing complex Salesforce deployments in a highly customized and GxP regulated environment.
- Salesforce.com Certified Administrator certification and proficiency with Salesforce data management tools like Data Loader and DemandTools.
- Work Experience Required: 4+ years in Salesforce administration roles; Other technical skills include Team Foundation Server, Jenkins/GitLab; Location: Chennai, India (Hybrid, Office-Based).
Ideal Candidate Profile
- Experience operating within regulated, highly customized Salesforce environments particularly in GxP compliant settings.
- Technical proficiency with application support, deployment automation, and system monitoring tools (Jenkins, GitLab).
- Ability to independently manage escalations, communicate technical issues effectively, and collaborate across vendor and developer teams.