Director ICT Support
Vanderlande (company site, opens in a new tab)20+ yrsPuneOn-siteDirect career pageEst. 35–55 LPA
Posted 9h ago
Reach people at Vanderlande
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Vanderlande you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead Vanderlande’s global first- and second-line ICT support ensuring reliable ICT services and adherence to SLA response and resolution targets.
- Drive automation and shift-left strategies to increase self-service and reduce dependency on specialized Agile teams, improving overall service delivery.
- Manage a global team of approximately 60 FTEs across multiple countries and oversee supplier/vendor management, budgeting, and strategic make-or-buy decisions in ICT support.
Minimum Requirements
- Minimum 20 years total work experience with at least 10 years in IT operations, service management, or related international environments.
- Master's degree preferred in IT, Business Administration, or related discipline.
- Experience leading globally distributed teams and managing suppliers/vendors in ICT support.
- Proficiency in ITIL and SAFe Agile; familiarity with AI, low-code/no-code automation; excellent English communication skills.
Ideal Candidate Profile
- Experienced ICT leader with a strategic focus on global service management, automation, and digital transformation in international settings.
- Strong capability in organizational change leadership and stakeholder management within complex, multicultural environments.
- Comfortable operating at senior management level with authority over budget, personnel, and ICT service model decisions.