Analyst, Financial Operations
Razorpay (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 5–10 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own resolution of issues related to settlements, refunds, transactions, and payments raised by merchants, customers, or banks.
- Coordinate with banks and internal teams such as Finance and Tech to ensure timely reconciliation and fix refund/settlement issues.
- Manage ticket resolution on FreshDesk while preparing reports on weekly and monthly basis to monitor transaction inflow/outflow at transaction level.
Minimum Requirements
- Bachelor’s degree required.
- Must have reconciliation experience.
- Proficient in MS Office; good communication and analytical skills required.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience working with banks and financial operations/processes related to payments and settlements.
- Ability to collaborate cross-functionally with Finance, Tech, Support, and Sales teams to resolve operational issues.
- Comfortable managing SLAs and handling transactional data with attention to detail and timeliness.