Senior IT Support Engineer
IQ-EQ (company site, opens in a new tab)7+ yrsHyderabadHybridDirect career pageEst. 14–26 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage Level 3 engineering and client onboarding projects including data and infrastructure migrations across Microsoft 365, Azure, Intune, Cisco Meraki, and managed services.
- Own project planning, cutover, escalation resolution, root-cause analysis, documentation, knowledge base contributions, and time recording supporting service delivery and billing.
- Design, build, and administer Microsoft 365 environments and lead migrations and device management; configure and troubleshoot Cisco Meraki networking solutions as escalation point for complex issues.
Minimum Requirements
- Minimum 7 years of IT infrastructure or systems engineering experience, with at least 2 years leading client onboarding, data migration, and on-premises to Azure migration projects.
- Expertise in Microsoft 365 administration and design including Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID (Azure AD), Intune, Conditional Access, MFA, and device management.
- Hands-on experience with Azure infrastructure (VMs, networking, storage, Azure Virtual Desktop, Azure Backup) and intermediate or higher PowerShell scripting and Microsoft Graph API skills.
- Strong networking knowledge including DNS, VLANs, NAT, VPN, routing, firewall management, and Cisco Meraki administration across MX, MS, and MR devices.
Ideal Candidate Profile
- Experienced in Managed Service Provider (MSP) environments with the ability to independently lead complex client onboarding and migration projects.
- Skilled at communicating complex technical information clearly to non-technical stakeholders and collaborating across teams and clients.
- Proficient in troubleshooting, documentation, and project management with a focus on operational discipline and high-quality service delivery.