Associate Analyst, Analytics & Metrics
Mastercard (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 10–18 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Support collection, validation, and quarterly reporting of Mastercard operational performance data with adherence to tight timelines.
- Analyze customer-reported data to prevent revenue leakage and provide detailed customer performance analytics for management discussions.
- Contribute to operational process improvement, system enhancements, and provide customer support and training related to Quarterly Mastercard Reporting (QMR) metrics.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD.
- Strong analytical skills with attention to detail and proficiency in Excel, Microsoft Word, and Outlook.
- Ability to effectively communicate with customers and internal teams to resolve inquiries.
- Experience with change management or delivering process change in an operational environment preferred; Six Sigma certification is a plus.
Ideal Candidate Profile
- Comfortable working under tight deadlines with multiple business tasks and excellent organizational skills.
- Experienced in financial planning & analysis (FP&A) or operational analytics roles focusing on performance metrics and reporting.
- Demonstrates ability to drive issues to root cause and lead process improvements in a structured operational environment.