Manager, Client Service Delivery
Northern Trust Corporation (company site, opens in a new tab)3+ yrsPuneOn-siteDirect career pageEst. 10–18 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Owns resolution of operational and service issues impacting client service delivery and digital product servicing.
- Leads and coordinates team resources to ensure timely, accurate completion of client deliverables aligned with service standards.
- Monitors workflow, quality, and client experience metrics; drives process improvements and supports incident management and corrective actions.
Minimum Requirements
- Bachelor’s/University degree required.
- Typically 3+ years of relevant experience required; prior experience in supervising staff or coordinating team activities preferred.
- Experience with operational processes, client servicing activities, and team workflow coordination.
- Work Experience Required: Typically 3+ years of relevant experience; notice period not explicitly mentioned.
Ideal Candidate Profile
- Experienced in managing client service delivery with operational oversight and team leadership responsibilities.
- Skilled at troubleshooting operational issues, driving workflow efficiency, and enhancing client service outcomes.
- Proficient in coordinating cross-team efforts and implementing process improvements within a regulated financial services environment.