Implementation Support Rep
CDK Global (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 4–8 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead installation, setup, and configuration of CDK applications for North America clients, ensuring adherence to standard operating procedures.
- Serve as the primary client-facing contact during implementations, handling voice calls, customer queries, and delivering virtual training sessions.
- Own issue resolution end-to-end by investigating, coordinating internally, and ensuring timely follow-up during implementations and go-lives.
Minimum Requirements
- Bachelor’s degree or equivalent experience preferred.
- Proficiency in SQL including writing and optimizing queries; strong MS Excel skills (pivot tables, VLOOKUP/XLOOKUP, basic macros).
- Excellent verbal and written communication skills for client interactions and training delivery.
- Willingness to work any shift including nights and weekends to support North America business hours. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in technical client implementations involving software setup, training, and troubleshooting, preferably in SaaS or cloud platforms.
- Comfortable managing multiple concurrent projects with urgency and follow-up discipline under tight deadlines.
- Effective communicator able to build trust with clients and internal teams in a fast-paced, collaborative environment.