EDR Analyst - L2
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted 6h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor, identify, investigate, and resolve client security infrastructure incidents to maintain operational systems.
- Manage client tickets with technical expertise, ensuring resolution within SLA, and performing second-level support and triage for escalations.
- Collaborate with automation teams to optimize and automate routine tasks, contribute to incident audit and trend analysis, and participate in change management processes.
Minimum Requirements
- Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
- Work Experience Required: Not explicitly mentioned in the JD.
- Workplace Location: On-site required.
Ideal Candidate Profile
- Experienced in second-level security operations within a managed services environment, capable of independently handling technical incident resolution and client interactions.
- Skilled in collaboration with automation teams to improve operational efficiency and contribute to quality assurance and trend analysis.
- Capable of effective communication across diverse cultures and teams, with strong planning skills and adaptability to changing priorities.