Quality Manager
Marriott International (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead quality assurance processes and continuous improvement initiatives at the property level, including coordinating quality meetings and audits to ensure compliance with brand standards.
- Analyze defect trends and guest feedback, providing actionable insights and recommendations to management to enhance service quality.
- Partner with Learning & Development and HR to design and deliver quality training programs aimed at improving service performance and associate engagement.
Minimum Requirements
- Education: Either a 2-year degree with 4 years relevant experience or a 4-year bachelor's degree with 2 years relevant experience in hospitality or related field.
- Experience: Background in guest services, front desk, housekeeping, sales and marketing, or management operations within hotel business.
- Skills: Knowledge of quality management practices, data collection methods, budget preparation, statistical measurement tools, and effective presentation skills.
- Not explicitly mentioned in the JD: Notice period requirement.
Ideal Candidate Profile
- Experience in hotel operations with understanding of frontline guest service challenges to inform quality improvements.
- Ability to manage and analyze quality data and defect trends to drive measurable performance enhancements.
- Experience working with cross-functional teams including Learning & Development and HR to implement training and recognition programs aligned to quality goals.