Quality Manager
Marriott International (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead quality assurance initiatives at the property level, including monthly audits to ensure compliance with company and brand standards.
- Analyze and report on defect trends and guest feedback to executive committees, driving continuous improvement and problem-solving meetings.
- Develop and execute quality training programs in partnership with Learning & Development to address performance gaps and enhance service quality.
Minimum Requirements
- Education: 2-year degree with 4 years relevant experience OR 4-year bachelor's degree with 2 years relevant experience in hospitality-related fields.
- Experience in the hotel business with knowledge of quality management practices and data collection methods.
- Working knowledge of statistical measurement tools and budget preparation/control.
- Work Experience Required: 2 to 4 years in guest services, front desk, housekeeping, sales and marketing, or management operations.
Ideal Candidate Profile
- Experienced in hotel operations with a background in quality assurance or related guest service areas.
- Proficient in using data-driven approaches and quality tools like Six Sigma or TQM to drive improvements.
- Capable of coordinating cross-functional teams, facilitating problem-solving, and communicating effectively with executive leadership.