IT Operations Support Specialist
Diensten Tech (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 support for collaboration services including MS Teams portfolio and related tools like Miro and Slido.
- Diagnose and resolve operational issues, manage incident workflows in ServiceNow, and collaborate with internal teams and vendors to implement solutions.
- Participate in Agile processes to develop service offerings and manage requests, incidents, and problem tickets.
Minimum Requirements
- Bachelor's degree required.
- 5+ years of experience in IT Operations Support.
- Experience with SaaS/cloud technologies, incident/request management tools (e.g., ServiceNow), and Agile methodologies (Scrum/Kanban) with JIRA.
- Location requirement: Chennai, Tamil Nadu.
Ideal Candidate Profile
- Experienced in managing complex IT operations support environments with familiarity in collaboration tools like MS Teams.
- Technical expertise in SaaS/cloud platforms with knowledge of Microsoft Power Platform and automation workflows preferred.
- Strong data analysis skills with ability to translate customer feedback into actionable improvements and work effectively with global teams and suppliers.