ACCOUNT QUALITY MANAGER L2
Wipro Limited (company site, opens in a new tab)8–10 yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 6h ago
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Job description
Structured overview of role & requirements
About This Role
- Implement and monitor deployment quality strategy for assigned accounts focusing on customer satisfaction and quality standards.
- Manage customer satisfaction surveys and address escalations by working closely with clients and delivery teams.
- Drive continuous improvement initiatives within accounts to enhance efficiency, productivity, and cost savings through process improvement and automation.
Minimum Requirements
- 8-10 years of relevant experience.
- Mandatory technical skill: Datastage ETL Testing.
- Location: Bengaluru, Karnataka (implied but not explicitly stated as mandatory).
- Work Experience Required: 8-10 years as explicitly mentioned.
Ideal Candidate Profile
- Experienced in managing account-level quality control and customer satisfaction in IT services or consulting environments.
- Skilled in deploying quality management tools, process improvements, and driving continuous improvement culture.
- Capable of leading teams, tracking performance metrics, and managing stakeholder communication including client escalations.