Cluster Manager - DSMG - Retail Finance - Recovery Unsecured - Recovery - Bengaluru - Krishna Tower - MM
Tata Capital Limited (company site, opens in a new tab)On-siteDirect career pageEst. 6–12 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage collections and achieve targets related to resolution, flows, credit cost, and roll rates in assigned area.
- Control NPA levels within budget and minimize delinquency, especially nonstarters, by tracking bucket and DPD metrics.
- Oversee field executives and agencies, ensure SLA adherence, conduct asset verifications and legal proceedings, and handle customer issue resolution efficiently.
Minimum Requirements
- Graduate or Post Graduate degree in any discipline.
- Experience Required: Not explicitly mentioned in the JD.
- Must handle legal processes like SARFESI/Section 9 and represent organization before legal/statutory bodies.
- Location: Bengaluru (Krishna Tower).
Ideal Candidate Profile
- Experienced in retail finance recovery and collections with operational control over delinquency and NPAs.
- Skilled in managing multiple stakeholders including field staff, vendors, and legal authorities, ensuring compliance and process adherence.
- Capable of driving collection strategies and initiatives to optimize revenue and reduce vendor payouts while maintaining customer satisfaction.