Senior CRM Analyst (Salesforce & Dynamics 365)
Kyndryl (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted 0m ago
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Job description
Structured overview of role & requirements
About This Role
- Provide functional and application support for CRM and Marketing Automation platforms including Microsoft Dynamics 365 Sales, Salesforce Sales Cloud, and SugarCRM.
- Troubleshoot issues, support platform integrations, ensure data quality and secure data flow, and deliver user training to improve adoption and effectiveness.
- Develop support documentation, perform testing and validation for fixes and enhancements, and maintain excellent user experience through collaboration with stakeholders.
Minimum Requirements
- 3–5 years of experience supporting CRM, Marketing Automation, or customer engagement platforms, with experience in Salesforce and/or Microsoft technologies.
- Working knowledge of Microsoft Dynamics 365 Sales, Dynamics 365 Customer Insights, Salesforce Sales Cloud, Salesforce Marketing Cloud, SugarCRM, and SugarMarket.
- Experience supporting end-users including troubleshooting, training delivery, and business process guidance on CRM and Marketing Automation platforms.
- Work Experience Required: 3–5 years relevant experience; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in supporting complex CRM and Marketing Automation integrations ensuring data accuracy and business continuity.
- Strong analytical and troubleshooting skills with demonstrated ability to investigate and resolve issues while managing multiple priorities in a fast-paced environment.
- Proven ability to communicate effectively with both technical and non-technical stakeholders, develop documentation, and contribute to process improvements and support optimization.