Team Manager - Credit/Collections
Elsevier (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 12–20 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage collections teams to achieve financial targets including DSO reduction, cash collection, and dispute resolution across global customer portfolios.
- Monitor and drive operational performance through KPIs, SLAs, and corrective actions to optimize cash flow and mitigate credit risk.
- Partner with Sales and Customer Service to resolve disputes, govern escalation for high-risk accounts, and ensure compliance with global credit policies and financial governance.
Minimum Requirements
- Experience leading people managers, supervisors, or team leads in collections or credit management.
- Experience in Order to Cash, Accounts Receivable, Collections, or Credit Management within a multinational shared services or global business services environment.
- Professional qualification in Credit, Finance, or Accounting preferred but not mandatory.
- Strong knowledge of collections operations, aging management, dispute resolution, credit risk, financial controls, compliance, and audit processes.
Ideal Candidate Profile
- Proven senior collections leader with operational accountability for large-scale Accounts Receivable and Collections functions.
- Experienced in driving cash flow optimization while maintaining compliance with global credit policies and SOX requirements.
- Skilled in cross-functional collaboration with Sales, Customer Service, and other stakeholders to improve customer outcomes and reduce credit risk.