MS Network engineer
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 4–7 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L1 managed services support to maintain clients' IT infrastructure uptime and service quality.
- Monitor and respond to infrastructure incidents using ITSM tools, resolving issues via approved procedures and knowledge articles.
- Support maintenance tasks, escalate unresolved incidents, contribute to project and disaster recovery activities, and identify process improvement opportunities.
Minimum Requirements
- Bachelor’s degree in Information Technology, Computing, or equivalent experience.
- Basic knowledge of network/security technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
- Experience with ITSM tools and processes; disciplined ticket management following SOPs.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Comfortable operating in a ticket-driven, incident and request management environment with strong adherence to process and SOPs.
- Able to work effectively in hybrid mode with a client-focused approach and good cross-cultural communication skills.
- Proactive in identifying automation and optimization in managed services workflows to reduce incident volume and improve efficiency.