Analyst I, Systems Operations
International Centre For Excellence (ice)1–3 yrsHyderabadOn-siteDirect career pageEst. 3.5–6 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and manage incident resolution in the production environment including diagnosing, fixing, and escalating issues as per run-books and monitoring tools.
- Handle problem management by investigating root causes, updating incident tickets, and ensuring all corrective actions are completed.
- Support production readiness and deployment activities including maintaining operational documentation, performing availability checks, and approving/executing production deployments.
Minimum Requirements
- 1-3 years of IT systems or operational support experience within applications and databases in Windows and Linux/Unix environments.
- Proficiency in Bash scripting and working knowledge of Linux and Windows core utilities.
- Working knowledge of networking protocols TCP and UDP.
- Willingness and ability to work shifts including 24/7, weekends, bank holidays, and to be contacted after hours for issue resolution.
Ideal Candidate Profile
- Comfortable working in high-pressure, urgent production support scenarios requiring clear prioritization and multitasking.
- Experienced collaborating with multiple IT and non-IT teams for incident resolution and deployment.
- Possesses a logical and analytical problem-solving approach focused on root cause analysis and continuous operational improvement.