Analyst, Enterprise Operations
International Centre For Excellence (ice)3+ yrsHyderabadOn-siteDirect career pageEst. 4–8 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage incident and problem resolution processes, including troubleshooting, root cause analysis, and documentation of procedures to restore services efficiently.
- Coordinate proactive monitoring and maintenance activities to prevent service outages and maintain infrastructure health.
- Support operational readiness for new service deployments and manage change implementation in collaboration with Engineering and other teams.
Minimum Requirements
- Bachelor's Degree in Computer Engineering or related field, or 3+ years of relevant experience in lieu of degree.
- Experience with Incident Management, Problem Management, and Change Management in enterprise IT environments.
- Active Directory administration experience and ability to troubleshoot IT/Application issues.
- Familiarity with Microsoft 365 Office Suite and process monitoring using monitoring solutions.
Ideal Candidate Profile
- Experienced in coordinating cross-functional teams including Engineering, Development, and Business stakeholders for operational support.
- Skilled in developing operational documentation such as runbooks and knowledge base solutions to improve support efficiency.
- Capable of working independently on multiple tasks, managing high severity incident priorities, and supporting continuous process improvements.