Team Manager - Credit/Collections
RELX (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 12–22 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end global collections operations including cash flow optimization, credit risk mitigation, and compliance adherence for diverse customer portfolios.
- Manage and develop teams of Collections Supervisors, Team Leads, and Specialists to meet financial and operational targets such as DSO reduction and dispute resolution.
- Collaborate with Sales and Customer Service to resolve collection barriers, govern escalations for high-risk accounts, and drive continuous process improvements.
Minimum Requirements
- Experience managing people managers, supervisors, or team leads in a collections or credit management environment.
- Experience in Order to Cash, Accounts Receivable, Collections, or Credit Management functions within a multinational shared services or global business services environment.
- Professional qualification in Credit, Finance, or Accounting preferred (but not explicitly mandatory).
- Strong knowledge of collections operations, credit risk management, financial controls, compliance, and audit processes.
Ideal Candidate Profile
- Experienced leader with a proven track record in driving collections effectiveness and cash flow improvement in large-scale global operations.
- Skilled in cross-functional stakeholder collaboration, especially with Sales and Customer Service, to resolve disputes and reduce credit risk.
- Strong analytical orientation with ability to monitor KPIs, implement corrective actions, and support operational excellence initiatives.