ITIL - Account Service Operations Analyst
NTT Ltd. (company site, opens in a new tab)6–8 yrsNoidaOn-siteDirect career pageEst. 12–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage large or complex service delivery processes and related projects under general guidance.
- Lead continuous improvement efforts for client or internal business processes impacting service level compliance and operational effectiveness.
- Compile, analyze, and report statistical data and trends related to service operations.
Minimum Requirements
- 6-8 years of relevant experience.
- Undergraduate degree or equivalent education and work experience.
- Solid understanding of ITIL processes and principles.
- Willingness to travel domestically or internationally, including overnight trips.
Ideal Candidate Profile
- Experienced in managing critical, complex service delivery projects and processes within ITIL framework.
- Able to lead process improvement initiatives and data-driven reporting for operational effectiveness.
- Comfortable working with general directional oversight and collaborating across subject areas.