Customer Success Operations Partner
ORBCOMM Inc. (company site, opens in a new tab)2–5 yrsHyderabadOn-siteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end operational execution for billing, order management, service activation, and post-sale service operations for a defined portfolio of strategic customers.
- Serve as primary operational escalation point, resolving billing discrepancies, contract lifecycle management, and device/service billing reconciliation to improve revenue realization and customer retention.
- Collaborate cross-functionally with Customer Success, Finance, Logistics, and Technical Support to drive operational efficiency, reduce accounts receivable, and enhance customer experience.
Minimum Requirements
- 2–5 years of experience in Customer Success Operations, Billing Operations, Order Management, Revenue Operations, or related operational roles.
- Experience working onsite in Hyderabad location as per the role's requirement.
- Proficiency in Microsoft Excel, CRM and billing platforms (Salesforce preferred).
- Work Experience Required: 2–5 years in relevant operational roles.
Ideal Candidate Profile
- Experience owning complex operational workflows across billing, order management, and customer service in a B2B or SaaS environment with strategic customers.
- Demonstrated ability to collaborate effectively with cross-functional teams such as Finance, Customer Success, Logistics, and Technical Support to resolve operational issues.
- Strong analytical skills with focus on billing reconciliation, revenue recognition, and operational improvements that impact customer retention and cash flow.