Analyst, Enterprise Operations
Intercontinental Exchange (company site, opens in a new tab)3+ yrsHyderabadOn-siteDirect career pageEst. 9–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure 24x7 support and proactive monitoring for Enterprise Applications and Offices to prevent or quickly resolve service outages.
- Develop and maintain root cause analysis flowcharts and troubleshooting procedures to improve incident resolution times.
- Coordinate change management, operational readiness for new services, and support strategic initiatives such as vendor service reviews and capacity management.
Minimum Requirements
- Bachelor’s Degree in Computer Engineering or related field or 3+ years of relevant experience in lieu of degree.
- Experience with Active Directory administration and troubleshooting IT/Application issues.
- Familiarity with Microsoft 365 Office Suite and process monitoring tools.
- Work Experience Required: 3+ years or equivalent experience.
Ideal Candidate Profile
- Operationally focused professional capable of coordinating with cross-functional teams (Engineering, Development, Business) for incident and change management.
- Experienced in incident and problem management with ability to develop documentation like runbooks and knowledge base solutions.
- Skilled at managing multiple tasks independently while prioritizing high-severity incidents for quick resolution.