Assistant Officer, Specialist, Claims and Investigations Operations, Consumer Banking Ops, Technology and Operations
DBS Bank (company site, opens in a new tab)1–3 yrsOn-siteDirect career pageEst. 5–9 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage daily dispute processes for various transaction types including debit cards, credit cards, payments, merchant checkout, and unauthorized transactions.
- Oversee and control all dispute-related activities ensuring compliance with scheme settlement procedures.
- Analyze dispute trends to identify root causes and implement improvements, while providing training and guidance to team members.
Minimum Requirements
- 1-3 years of experience in banking operations with focus on claims and investigations.
- Minimum Graduate degree required.
- Strong understanding of scheme settlement and dispute processes.
- Location: Technology Centre; Employee Status: Full time.
Ideal Candidate Profile
- Experienced in handling banking claims and dispute investigations within an operational technology environment.
- Able to analyze data for root cause identification and process improvement.
- Skilled at cross-functional collaboration and training within teams focused on dispute resolution.