ServiceNow Senior Architect / Business Analyst
Kyndryl (company site, opens in a new tab)10–12 yrsBengaluruOn-siteDirect career pageEst. 28–45 LPA
Posted 0m ago
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Job description
Structured overview of role & requirements
About This Role
- Architect and deliver scalable ServiceNow solutions by translating business requirements and leading solution design across project lifecycle.
- Facilitate workshops and stakeholder engagements to capture and analyze business processes, creating functional and technical designs aligned with client goals.
- Provide technical leadership on ServiceNow modules and emerging technologies including AI and automation, ensuring on-time and on-budget delivery.
Minimum Requirements
- 10 to 12 years of ServiceNow architect experience with proven complex project delivery on platform.
- ServiceNow CTA certification is mandatory.
- Graduation/Post-Graduation in Computer Science, Engineering, or related field required.
- Proficiency in ServiceNow scripting (JavaScript, CSS, AngularJS), data modeling, integrations (Integration Hub, SSO, Web Services), and performance tuning.
Ideal Candidate Profile
- Experienced architect comfortable bridging business and technical teams, capable of translating business needs into technical solutions.
- Strong expertise in ServiceNow platform capabilities including ITSM, ITOM, HRSD, HAM, SAM, SPM, CSM, and working knowledge of AI/ML is preferred.
- Demonstrates project leadership with excellent communication skills to manage distributed teams and align with enterprise standards.