Trainer - Banking Operations
DATAMARK, Inc. (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 3–5 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, deliver, and improve training programs for employees in Disputes, Customer Services, and Centralized Fulfilment functions within banking operations.
- Train employees on Regulation E compliance and debit card dispute resolution processes to ensure adherence to regulatory standards.
- Assess trainee performance and ensure smooth onboarding and continuous learning to enhance operational excellence and process knowledge.
Minimum Requirements
- Experience in banking operations, specifically in disputes, customer services, or centralized fulfilment is implied but not explicitly quantified.
- Knowledge of Regulation E and banking compliance standards required due to training responsibilities.
- Work Experience Required: Not explicitly mentioned in the JD.
- No explicit educational qualifications, location, or notice period specified.
Ideal Candidate Profile
- Experienced in developing and delivering operational and compliance training in banking or financial services.
- Ability to collaborate with operations leaders and quality teams to identify learning needs and update training content.
- Skilled in applying adult learning methodologies to facilitate both virtual and instructor-led training sessions effectively.