Trainer - Banking Operations
DATAMARK, Inc. (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 3–6 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, deliver, and improve training programs for Disputes, Customer Services, and Centralized Fulfilment banking operations.
- Train employees on dispute processing (including Regulation E), customer service procedures, and compliance with banking regulations.
- Assess trainee performance and ensure adherence to process updates, quality standards, and regulatory requirements.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Mandatory skills include knowledge of banking operations related to disputes, customer services, and centralized fulfilment.
- Experience in training delivery including instructor-led, virtual, and on-the-job training methodologies.
- Must understand compliance requirements such as Regulation E and Regulation D.
Ideal Candidate Profile
- Experienced in conducting training on banking dispute resolution and customer service operations with focus on regulatory compliance.
- Ability to partner with operations and quality teams to identify learning needs and implement continuous learning initiatives.
- Skilled in assessing training effectiveness using quizzes, observations, and certification programs to ensure operational excellence.