Service Operations Coordinator II
Vertiv (company site, opens in a new tab)2–5 yrsVadodaraOn-siteDirect career pageEst. 3–5.5 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Coordinate service activities including preventive maintenance, breakdowns, installation commissioning, and service calls ensuring timely scheduling and closure.
- Manage service planning, documentation, tracking in FSM system, and coordinate cross-functionally with engineers, sales, technical support, and logistics.
- Prepare and maintain service schedules, MIS reports, follow up on pending actions, billing, and escalate critical issues to meet KPIs like PM completion, service response, and customer satisfaction.
Minimum Requirements
- Graduate in Business Administration or relevant discipline.
- 2-5 years of experience in service coordination, field service operations, or customer service.
- Experience with UPS, power systems, electrical equipment, or industrial service operations preferred but not mandatory.
- Proficiency in MS Excel and MS Office required.
Ideal Candidate Profile
- Experienced in handling end-to-end coordination in field service or industrial service environments with structured process adherence.
- Comfortable managing multiple simultaneous activities and cross-functional communication with internal teams and customers.
- Demonstrates strong ownership, follow-up ability, and problem escalation skills necessary for achieving operational and customer service KPIs.