Transition Manager - Project Management & Stakeholder Management
UST (company site, opens in a new tab)10–14 yrsKolkataOn-siteDirect career pageEst. 18–28 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end transition of Service Desk, IT Operations, and Security services into UST's operating model, ensuring operational readiness and stable go-live.
- Manage project plans including milestones, dependencies, deliverables, and success criteria aligned with transition governance.
- Coordinate stakeholder engagement, knowledge transfer (KT and reverse-shadow), change management activities, and post go-live stabilization including SLA baselines and reporting.
Minimum Requirements
- 10–14 years IT experience, with at least 5 years in transition, service transition, or program management.
- Graduate degree or diploma in IT or related discipline.
- Mandatory proficiency in Project Management and Stakeholder Management; intermediate skills in IT Operations and Change Management.
- Preferred certifications: PMP, PRINCE2, and/or ITIL.
Ideal Candidate Profile
- Experienced transition leader capable of coordinating multiple stakeholders and operational teams during complex IT service transitions.
- Practiced in implementing structured governance, operational readiness assessments, and change management within technology service environments.
- Experienced in delivering transitions with adherence to milestones, knowledge transfer validation, and post-transition stabilization metrics.