Systems Support Engineer
Astreya (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, set up, and maintain computer networks including hardware, software, and system architecture.
- Manage and troubleshoot MacOS endpoint devices using MDM tools like JAMF and resolve advanced macOS issues maintaining compliance with security standards.
- Administer identity and access systems (Okta, Active Directory), troubleshoot network connectivity issues (VPN, DNS, DHCP), and support collaboration tools (Microsoft 365, Zoom) including security and compliance enforcement.
Minimum Requirements
- Bachelor’s degree (B.S./B.A.) from a four-year college or university or equivalent experience.
- 5 to 8 years of related work experience in systems engineering or IT support roles.
- Experience with MacOS endpoint management, identity and access management tools (Okta, Active Directory), and network troubleshooting.
- Knowledge of security compliance, endpoint security tools (EDR), and collaboration productivity software (Microsoft 365, Zoom).
Ideal Candidate Profile
- Experienced in independently managing complex IT infrastructure and troubleshooting escalated technical issues across platforms.
- Proficient in endpoint device management on MacOS using MDM solutions and strong knowledge of network protocols and security principles.
- Capable of coordinating with security and network teams for escalated incidents and maintaining documentation to reduce issue recurrence.