Head Sales - Ultra HNI & Private Clients
Headstrong HR Consulting6–12 yrsMumbaiOn-siteDirect career pageEst. 18–30 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage the Private Clients Desk handling all incoming buyer and seller leads across channels, ensuring zero missed leads with strict response SLAs.
- Lead a team of 3 Relationship Managers including their hiring, training, coaching, and daily performance management.
- Drive daily operational rhythm (morning stand-up, afternoon SLA sweep, evening close-out), report key performance metrics weekly to founders, and continuously improve CRM, communication tools, and processes.
Minimum Requirements
- 6–12 years of sales experience with at least 3 years leading a pre-sales or inside-sales team.
- Experience in real-estate development or mandate firms preferred; premium hospitality, private banking, or luxury retail backgrounds also accepted.
- Proven track record managing to SLAs and key sales metrics like call volume, bookings, and conversions.
- Proficiency with CRM systems, Google Sheets, WhatsApp Business, and polished spoken English and Hindi (Marathi or Gujarati is a plus).
Ideal Candidate Profile
- Senior sales leader with hands-on experience running pre-sales/inside-sales teams in premium real-estate or luxury-related sectors.
- Results-driven operator comfortable managing strict SLAs and multi-channel lead management workflows.
- Experienced managing small teams with regular performance reviews and operational reporting directly to founders/executive leadership.