Customer Service Manager_R_WBG OPERATIONS (OPS)_0469_0652_1086220
Kotak Mahindra Bank (company site, opens in a new tab)8–12 yrsMumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end processing of Trade Finance transactions including Letters of Credit, Bank Guarantees, Documentary Collections, Bills Discounting, and related trade products.
- Ensure compliance with UCP 600, URDG, FEMA Guidelines, RBI Regulations, and internal bank policies while reviewing and authorizing trade transactions within delegated limits.
- Lead and manage a team of Trade Finance Operations executives, driving process improvements, operational efficiency, and handling escalations, audits, and customer complaints.
Minimum Requirements
- 8-12 years of banking operations experience with minimum 5 years specifically in Trade Finance Operations.
- Graduate or Post Graduate degree (MBA preferred).
- Knowledge of SWIFT messages and core banking systems is required.
- Work Experience Required: 8-12 years in banking operations including Trade Finance; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling teams and managing stakeholder relationships within banking operations, especially Trade Finance.
- Strong expertise in Trade Finance products, regulatory compliance, risk management, and operational controls.
- Analytical and problem-solving orientation with ability to lead process improvements and ensure operational excellence.