Customer Operations Lead Specialist
SITA Switzerland Sàrl (company site, opens in a new tab)7–8 yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary operational contact for assigned customers to ensure service excellence and stability.
- Manage customer relationships, coordinate issue resolution, and drive service improvements to enhance customer experience.
- Collaborate with internal teams to deliver on customer commitments, support business growth, and provide operational performance reporting.
Minimum Requirements
- 7-8 years experience in Customer Operations, Customer Success, Service Delivery, Technical Support, or Account Operations.
- Bachelor's Degree in Business Administration, Information Technology, Engineering, Telecommunications or related discipline.
- Experience managing customer relationships in a B2B environment and conducting service reviews and escalations.
- Work Experience Required: Explicitly mentioned as 7-8 years; no explicit notice period stated.
Ideal Candidate Profile
- Experienced in managing B2B customer relationships with focus on service delivery and operational excellence.
- Skilled in coordinating cross-functional global teams and driving continuous improvement initiatives.
- Familiarity with ITIL processes and service governance in telecommunications, aviation technology, managed services or enterprise support environments preferred.