Customer Service & Operations Credit Analyst
NatWest Group (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Investigate and respond to customer queries promptly and within SLA, maintaining strong relationships and understanding customer needs.
- Authorise and investigate all credit-related transactions according to KPIs, and collect/analyse required information from customers and businesses.
- Review and suggest process improvements for automation or enhancement; support process training and knowledge sharing within the team.
Minimum Requirements
- Work Experience Required: Senior Analyst level experience (exact years not specified).
- Location: Must work full-time in Bangalore, India.
- Strong customer service skills with knowledge of customer and industry trends, policies, and regulations.
- Ability to work in a fast-paced environment and meet deadlines efficiently.
Ideal Candidate Profile
- Experienced in credit analysis or customer service within financial services or related industry, comfortable managing complex queries.
- Capable of building relationships with customers and internal stakeholders to accurately collect and analyse information.
- Proactive in identifying process improvements and sharing knowledge to enhance team performance and customer experience.