Manager | Project Management (PMO) | Bengaluru | SAP | DSA Consumer & TMT
Deloitte (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end AMS service delivery, project governance, and operational performance, including incident, service request, problem, change, release, and enhancement management per SLAs and OLAs.
- Lead governance meetings and prepare dashboards/reports to monitor SLAs, service quality, backlog, productivity, and customer satisfaction.
- Manage AMS team capacity, workload, onboarding, performance, risk, escalations, and support transitions of new applications/processes into AMS.
Minimum Requirements
- Minimum 10 years experience in SAP application support/AMS.
- Experience managing 1-2 end-to-end SAP implementation projects plus multiple AMS projects as project manager.
- Strong knowledge of SAP S/4HANA and SAP ECC with functional background.
- Strong knowledge and experience with ITIL/ITSM processes, SLA and incident/problem/change management.
Ideal Candidate Profile
- Experienced in managing multi-disciplinary SAP functional and technical teams across global/distributed delivery models.
- Skilled in stakeholder management, executive escalation, negotiation, and communication in large-scale SAP AMS environments.
- Operationally strong with demonstrated ability in service governance, capacity planning, and continuous improvement opportunities like automation and service expansion.