Data Operations Analyst
athenahealth (company site, opens in a new tab)2+ yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Respond to and troubleshoot customer and stakeholder issues within the Platform Operations team, ensuring timely resolution primarily via Salesforce.
- Manage and improve support workflows and standard operating procedures, contributing to process documentation and operational consistency.
- Communicate project status, timelines, risks, and deliverables to management and stakeholders while supporting continuous improvement initiatives.
Minimum Requirements
- Minimum 2+ years of professional experience or equivalent combination of experience and education.
- Experience with customer issue management and troubleshooting, particularly using Salesforce or similar CRM tools.
- Strong verbal and written communication skills tailored to various stakeholders.
- Proficiency in Excel is a strong advantage.
Ideal Candidate Profile
- Experienced in platform operations, customer support workflows, or technical product support environments involving APIs, HL7 connections, or healthcare platforms.
- Detail-oriented and capable of owning end-to-end operational responsibilities and process improvements.
- Comfortable working in a cross-functional team liaising among clients, third-party partners, and internal product teams.