IT Service Engineer
GTT (company site, opens in a new tab)3–4 yrsPuneOn-siteDirect career pageEst. 4–7 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide frontline IT support for Windows 10/11, MacOS, networking, and enterprise applications.
- Handle troubleshooting, OS imaging via Intune, software deployment, and asset management for hardware/software.
- Manage incident and request tickets, participate in on-call 24x7 rotational shifts, and escalate complex issues to Level 2/3 teams.
Minimum Requirements
- 3–4 years of IT support experience with Windows Client/Server and MacBook support.
- Proficiency installing/configuring Windows 10/11 and MacOS (Sequoia, Tahoe, Golden Gate versions).
- Strong knowledge of Ethernet and TCP/IP networking; CCNA/CCNP-level preferred.
- Must be available for 24x7 support rotational shifts and on-call duties.
Ideal Candidate Profile
- Experienced in multi-OS environments supporting both Windows and Mac systems.
- Comfortable working in 24x7 shift-based, high-contact IT service environments with ticketing systems.
- Holds relevant IT certifications such as MCP, AZ-900, AZ-104, and networking certifications like CCNA.