Deskside Support Engineer
Apex Group (company site, opens in a new tab)2+ yrsPuneOn-siteDirect career pageEst. 4–7 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide onsite IT support and maintain IT infrastructure for the office, including hardware setup, repairs, and network cabling.
- Deliver L2/L3 support to the Service Desk for end-user technology issues and manage deployment and collection of IT equipment for staff.
- Manage IT assets, support Windows 365 infrastructure and endpoints, video conferencing solutions, and coordinate with vendors and office management on IT requirements.
Minimum Requirements
- Minimum 2+ years experience in computer-related support or IT operations.
- Proficient with Microsoft technologies such as Intune, Active Directory, Office 365.
- Experience configuring and supporting Windows Desktop (10/11).
- Good communication skills in English and experience with documentation and process improvement.
Ideal Candidate Profile
- Experienced in both onsite IT support and escalation handling at L2/L3 levels.
- Comfortable working independently with problem-solving skills and managing multiple IT infrastructure components.
- Has a customer-focused approach with good interpersonal and communication skills to interact effectively with users and vendors.