Software Engineer
Amdocs (company site, opens in a new tab)3–6 yrsGurugramHybridDirect career pageEst. 6–12 LPA
Posted 14h ago
Reach people at Amdocs
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Amdocs you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Monitor and support Order Management and related OSS/BSS production applications to ensure availability and stability.
- Perform L1 troubleshooting and incident management including analyzing logs, validating workflows, and managing tickets within defined SLAs.
- Collaborate with L2/L3 and other teams to escalate complex issues and support deployment validations in a 24x7 shift-based environment.
Minimum Requirements
- 3–6 years of experience in production/application support.
- Hands-on knowledge of Order Management and OSS/BSS systems, preferably with telecom applications experience.
- Ability to work in a 24x7 shift environment including night shifts.
- Basic Linux/Unix commands, SQL queries, and scripting (Shell/Python) skills for troubleshooting.
Ideal Candidate Profile
- Experienced in 24x7 production support environments with strong troubleshooting and analytical capabilities.
- Familiar with Order Management concepts such as order capture, orchestration, fulfillment, and provisioning within OSS/BSS architecture.
- Skilled in operational incident management following SOPs and ITIL processes, with the ability to coordinate across technical and business teams.