Technical Support Engineer-
Saviynt (company site, opens in a new tab)3+ yrsBengaluruHybridDirect career pageEst. 6–12 LPA
Posted 4h ago
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Job description
Structured overview of role & requirements
About This Role
- Communicate with end users and business stakeholders to explain issues and solutions relating to system incidents and break-fix scenarios.
- Troubleshoot and resolve customer-reported incidents with technical analysis, root cause identification, and timely resolution within agreed service levels.
- Collaborate with internal teams to support Identity and Access Management (IAM) and Cloud Privileged Access Management (CPAM) service offerings; contribute to knowledge sharing by publishing documentation and knowledge articles.
Minimum Requirements
- Minimum 3 years of experience implementing Identity Governance and Administration (IGA) solutions.
- Strong domain knowledge in Identity and Access Management (IAM).
- Hands-on experience configuring and deploying IAM tools such as Saviynt, Sailpoint, OIM, or ISIM.
- Proficiency in invoking REST/SOAP web services (tools like Postman), experience with databases and SQL, scripting skills (Shell, Javascript, Python, Groovy), and basic knowledge of operating systems (Linux, Unix, Windows).
Ideal Candidate Profile
- Experienced in working with global customers with a strong customer service focus.
- Demonstrated ability to troubleshoot complex IAM incidents and communicate resolutions effectively to technical and non-technical stakeholders.
- Comfortable working collaboratively with internal lab/product teams in fast-paced IAM and CPAM service environments.