Apprentice, IT Operations
Connor, Clark & Lunn Financial Group (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 2.5–5 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as first point of contact for Level 1 support across end-user technology, productivity platforms, and business applications.
- Collaborate with Service Desk, Infrastructure, Application owners, Information Security, HR, and business stakeholders to support incidents, requests, and onboarding/offboarding.
- Contribute to continuous improvement through ticket accuracy, knowledge base creation, feedback on AI/self-service, and support identity/access management tasks.
Minimum Requirements
- Basic understanding of IT support or service desk concepts (academic, project, or internship experience acceptable).
- Familiarity with Windows and/or macOS, browsers, mobile devices, Microsoft 365 or Google Workspace, and basic networking concepts (IP, Wi-Fi, VPN – beginner level).
- Work Experience Required: Not explicitly mentioned in the JD.
- Not explicitly mentioned: mandatory degrees, notice period, or strict location requirements beyond #LI-HYBRID.
Ideal Candidate Profile
- Comfortable working at Level 1 IT support in a modern, AI-enabled environment with emphasis on automation and self-service.
- Strong communication skills focusing on clear, empathetic, and professional support interactions across multiple channels.
- Attention to security practices and ownership through to issue resolution including escalation when appropriate.